How do I return an item?

  • All products come with a 30 day guarantee.
  • Branded items comes with a guarantee of up to 6 months. eg Hoco, Remax, Apple ....
  • Orders are dispatched within 24 hours of placing your order. Check the product page for more information
  • Irish orders are shipped by GLS Next Day Delivery Service.
  • Orders over €200 is free of charge. 
  • Our couriers include AnPost, DHL, Nightline UPS and GLS.
  • Estimate on Delivery: Ireland next day, Europe 3 to 8 days, Rest of World up to 10 days (Working days)

  • Contact us at before returning any items.
  • Return must be in original packaging to receive an exchange or Refund.
  • Our returns policy complies with EU regulations (2000). To cancel an order, written notice by email must be sent requesting a return. We will offer a refund as long as good(s) are sent back in their original condition, unused and unopened in their original packaging (if packaging is included)
  • Returns for all faulty items will be tested and decision will be made with in a week of receiving the product.
  • All returns will be accepted within 30 days from placing your order. Items must be sent back in their original packaging and in the condition they were sent out
  • In accordance with EU law, the cost of both original and return postage and packaging shall be borne by the customer and deducted from any refund
  • All returns are to be sent to the trading address of GsmKits, Unit 16, Oak Road Business Park, Oak Close, Dublin 12, Ireland
  • If the goods are damaged or faulty, we will pay for the return postage. Refunds will be paid once good(s) are returned
  • Any additional postage charges for returns that are not faulty will need to be paid by the buyer.
  • Returns are subject to quality check, please include all original packaging with all returns
  • Your statutory rights are not affected
  • If you have any questions or returns, please email
  • Emails are usually replied within 48 hours. We make sure to respond to everyone :) is based in Dublin 12, Ireland